Edelman’s 2024 Trust Barometer Results: How Communicators Can Navigate and Make Connections in a Polarized World
Power Lunch Webinar


Join CAPIO and SiOC for this special event featuring veteran communicators Matt Notley and Courtney Mains, who will present findings from the 2024 Edelman Trust Barometer.

Following the presentation there will be a special moderated panel discussion with panelists representing state, city and county government.

Edelman’s global research measures the public’s trust in government, business, media, and NGOs to deliver information and solve problems. This year’s focus is on innovation.

Data presented during this webinar will help public-sector communicators guide their communications strategies throughout the year.


Coming Soon


Photo of Emily Hamann

Date: April 18
Time: noon to 1 p.m.

Cost: $10 members, free for Professional + members | $25 non-members


CAPIO Certificate in Communications Credit: Community Relations and Engagement
APR Continuing Education Unit



Matt Notley, a Senior Vice President at Edelman, leads the corporate reputation and public affairs activities for several clients with a focus on natural resources, energy, water, and agriculture, providing media relations and strategic communications advice as his clients develop statewide management plans, policy reform and public education programs.


As a Vice President on Edelman’s Corporate Reputation team, Courtney Mains is a strategic corporate communications leader with experience leading teams focused on corporate storytelling, reputation management, thought leadership and social impact. Her client roster spans sectors, working with an array of Edelman’s top global clients in her seven years at the firm such as Starbucks, Gensler, PayPal, Charles Schwab, Sports Illustrated Swimsuit, McKinsey & Company and Del Monte Foods.


Dr. Hightower is an experienced manager, educator and consultant with depth of knowledge in organizational change management and technical expertise in renewable energy and sustainable water treatment. Currently, Dr. Hightower is the Metropolitan Water District of Southern California’s Sustainability and Resilience Manager working on an aggressive agenda to reduce the water industry’s carbon footprint as well as strengthen its resiliency to climate change. Metropolitan’s Sustainability, Resilience, and Innovation Office is working across the organization to develop strategies, programs and policies to address many environmental concerns including energy use, conservation, pollution, environmental justice, and climate resilience. Dr. Hightower supports his organization’s adoption of Envision Sustainable Infrastructure Standards and renewable energy investments to complement the adopted Climate Action Plan as well as support Metropolitan’s emergency operations programs. Dr. Hightower leads the development of Metropolitan’s Environmental Social and Governance (ESG) reporting program, Environmental Justice Policy and our Climate Vulnerability Risk Assessments. He enjoys consulting as a licensed engineer and certified sustainability professional with innovative teams in the energy storage, electric vehicle infrastructure, microgrid and power utility industries. Dr. Hightower has published numerous papers in these fields, holds several patents, and has been an invited speaker at national and international conferences and received his B.S., M.S. and Ph.D. is from the California Institute of Technology.


For more than 25 years, Amy Palmer has held senior positions advising elected and appointed government officials on communications strategies in complex, high-profile organizations. Palmer is a former journalist who has worked in Washington, D.C., Chicago and Sacramento, where she has held leadership positions in five agencies and departments. Palmer has designed communications campaigns aimed at educating Californians about programs that directly affect them, including an award-winning campaign to educate public assistance recipients about new work incentives, a statewide bus tour named “best in public sector” in a nationwide PR campaign competition, and government technology awards for website content featuring stories of Californians helped by innovative government programs. Palmer has a master’s degree in journalism from Northwestern University and a bachelor’s degree from UC Berkeley. She is passionate about fostering public trust in government, transforming government for the digital age and studying how mass audiences form online.


Elizabeth leads the public affairs and communications for the California Department of Financial Protection and Innovation, the state’s financial services regulator and consumer protection agency.

Elizabeth is a veteran integrated marketing and communications professional with experience in branding, media relations, issues management, volunteer engagement, donor relations, fundraising communications and customer acquisition. In addition to DFPI, Elizabeth has served as chief communications and marketing officer for the City of Santa Cruz, the nonprofit Code for America, San Francisco State University and Saint Mary’s College of California.

Elizabeth holds master’s degrees from Northwestern University and the University of California, Berkeley, and a bachelor’s degree from Auburn University.


Emily Hamann is a Staff Writer at the Sacramento Business Journal. She covers health care, government, agriculture and tourism for the Sacramento Business Journal.

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