Discover how the City of San José is helping staff harness artificial intelligence to work smarter and serve residents better. This introductory session distills key lessons from the AI Upskilling Program, a partnership with San José State University designed to build employees’ understanding and confidence in using Generative AI (GenAI). You’ll learn the basic principles behind creating your own custom GPT: what to consider before building, how to align your tool with your department’s needs, and an example of a City-created GPT that helps staff save time on everyday tasks. Whether you’re curious about getting started with AI or exploring ways to make your team more efficient, this session offers a practical, approachable introduction to the power of GenAI in government.

What You’ll Learn: 

• Walk away with a clearer understanding of how custom GPTs can streamline work, enhance service delivery, and make AI a useful everyday partner in public service
• Have an outline with easy-to-follow steps on planning out your own AI assistant and some basic things to consider.

SPEAKERS

Date: September 15, 2026
Time: 11 am to 12 pm

Cost: $30 CAPIO members/ Free for Professional+/$45 non-members

Register

This session is good for: APR Continuing Education Unit

SPEAKER BIO

Victoria Lam

Victoria Lam is Senior Public Information Representative and Accessibility Liaison for the City of San José’s Environmental Services Department, where she leads strategic communications for major infrastructure, sustainability, and public health initiatives, including managing communications for the $2.2 billion dollar RWF Capital Improvement Program. With a multidisciplinary background spanning biotechnology entrepreneurship, biology instruction, university grant management, and public service, she brings a data-informed, community-centered approach to outreach, accessibility, and civic engagement. Victoria is recognized for building strong cross-sector partnerships, advancing culturally relevant communications for diverse audiences, and championing innovation through AI upskilling, ADA compliance, and digital accessibility to better serve San José residents.

Albert Glee

Albert Glee is the Privacy & AI Officer for the City of San José, overseeing responsible and effective deployment of over 200 AI and technology initiatives a year. He is also the GovAI Coalition lead, a group of over 3,000 members and 900 government agencies ensuring public sector AI serves the public good. San José and his team have been recognized as national leaders in privacy and AI governance by organizations such as NIST, Department of Homeland Security, and the White House.