When a major emergency or act of violence occurs, public information professionals are thrust into an environment defined by fear, uncertainty and intense public demand for information, often before all the facts are known. In 2025, the City of Palm Springs faced this reality following a domestic terrorism incident that immediately drew national attention.

This session provides an inside look at how communications unfolded in the critical minutes, hours and days after the incident. Presenters will walk through the role of the Police Department in delivering timely information, the transition to FBI jurisdiction and how those shifts impacted communications protocols, messaging and information flow. The session will also highlight the essential role of City communications staff in supporting public safety partners, coordinating across agencies/departments, managing misinformation and keeping the community informed with empathy, transparency and consistency during an evolving situation.

Attendees will gain practical insights into navigating jurisdictional complexity, defining clear communications roles and maintaining public trust when information is limited and emotions are high.

Light snacks and water are included. After the event, feel free to stick around to grab lunch on your own with fellow members! Additionally, signups will be available on site for a 30-minute tour, immediately following the session, of the City’s new Real Time Police Intelligence Center. Limited to 20 attendees.

Thank you to the City of Palm Springs for being our panelists and host location for this event.

SPEAKERS

Panel:

Time: 10:30 a.m. to 12:00 p.m. – Limited 30-minute tour of facility to follow

Location: Palm Springs Police Training Center – 200 S. Civic Drive, Palm Springs, CA 92262

Cost: CAPIO Members – $25 /Non-member – $35

Register

Space is limited, register today!